Frequently Asked Questions

Everything you need to know about bringing the taste of Tuscany to your home.

How do you ensure the freshness of perishable products during shipping?

We use specialized isothermal packaging and cold-chain technology, including high-density gel packs, to ensure that cheeses, cured meats, and fresh pasta maintain their optimal temperature from our warehouse in Tuscany to your doorstep.

Which countries do you ship to and what are the delivery times?

We ship worldwide. Deliveries within the European Union typically take 2-4 business days, while international shipping to the USA and Asia takes approximately 5-7 business days via express courier.

Are your products sourced directly from local Tuscan artisans?

Yes, every product in our catalog is personally selected from small-scale Tuscan producers and family-run farms that adhere to traditional production methods and PDO/PGI quality standards.

What happens if a bottle of wine or oil breaks during transit?

We use patented anti-breakage packaging. However, if an item arrives damaged, please take a photo and contact our support within 48 hours; we will provide a full refund or send a replacement immediately at no extra cost.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers for larger wholesale orders.

Can I track my order in real-time?

Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking link to follow your shipment's journey across every stage of the delivery process.